A: - Same day arrival before arrival, 100% of deposit will be charged as cancellation fees.
- 24 hours before arrival 75% of deposit will be charged as cancellation fees.
- 72 hours before arrival date 50% of deposit will be charged as cancellation fees .
- Over 72 hours before arrival date 25% of deposit will be charged as cancellation fees.
A: Moustafa Egypt Tours recommend that our clients obtain travel insurance.
Although none of our clients has ever missed his ship, we also offer an in-house Optional Insurance Program.
For $25 per person, we will guarantee the following service in case you miss your ship after you complete your Egypt tour.
1- One way economy flight ticket to the next ship destination.
2- One night stay at a 5-stars hotel (or higher) on Bed & Breakfast basis, if flight or connection is unavailable.
3- 100 USD in cash per person to cover any expenses.
4- Free airport transfer.
A: As far as visas for Egypt, you do not need a visa unless you were to start or end your trip there. Prior to reaching Egypt, the ship provides free visas for transient passengers ( staying for less than 72 hours). The visas will be stamped inside your passports and given back to you before you port in Alexandria..
A: The representative of Moustafa Egypt Tours will be at the gate an hour before the ship's arrival. We meet and greet our clients at the ship inside the port. Our entire staff spends the night before in comfortable hotels to be available early in the morning at the front of the bus line.
A: Because some clients do not want to go through all the sites. Others cannot physically go to some sites due to required stressful physical activity. We offer a basic package at a reasonable low cost with additional options for those who request them. .
A: We at Moustafa Egypt Tours choose the best 5-star hotels which guarantee an expected high quality of service, comfort and value. The following are 4 examples of our hotel selection:
Meridien Pyramids:
http://www.starwoodhotels.com/lemeridien/property/overview/index.html?propertyID=1807
Le Sofitel Sphinx:
http://www.sofitel.com/gb/hotel-1789-sofitel-le-sphinx-cairo/index.shtml
Movenpick Pyramids:
http://www.moevenpick-hotels.com/de/pub/ihre_hotels/worldmap/cairo_pyramids/uebersicht.cfm?CFID=7130135&CFTOKEN=84119814
Intercotinental Pyramids:
http://emea.hotels.com/hotels-egypt/hotels-giza-/intercontinental-pyramids-park/#photos
A: No. As part of our service we obtain in advance the required number of tickets for the group prior to our clients' arrival at the visitor entrance. This way our clients will not waste their precious time waiting in line for tickets. We will collect from our guests the cost of these tickets in Dollars or Euros, during the bus ride.
A: No. Most Optional tours can be reserved on the spot, except for the Nile River Cruise, it is better to inform us in advance.
A: These cruises are known to offer one of the most luxurious dinner cruises on the Nile with the best service. The food and the entertainment (belly dancers, twirling dervishes and singers) are known to be excellent. The itinerary includes: sailing for 2 hours, open lunch or dinner buffet, an ortiental entertainment program, and return transfer.
A: Inaugurated in 1961, the sound and light show at the pyramids is an enchanting experience. The show makes the ancient times come alive through sound, light, and music describing the history of the Pyramids and the glory of the Pharaohs, including the history of great and famous Pharaohs of ancient Egypt such as Thutmosis IV, Akhnaten, Nefertiti and Tut Ankh Amon. The show lasts about 45 minutes. Bring a sweater. It can get cool at night.
A: Yes. This option is available except on Sundays. The reason for that is that the Sound & Light Show starts late that night at 9:30 pm.
A: The museum is located right beside the Great Pyramid and houses the Solar Boat of Cheops (or Khufu). The boat is most beautiful. Stretching almost 150 feet in length, some of the boat's timbers are made from whole cedars of Lebanon. The prow sweeps upward, with a papyrus end, while the bow curves inward and is tipped with a magnificently carved papyrus blossom. There are hand carved oars and ropes that might have been made today. The boat's state of preservation is remarkable. It must be the most fantastic find since Tutankhamen's tomb.
A: At the Pharaonic Village, visitors sail on comfortable motorized barges down a network of canals and view incredibly accurate tableaux of the recreation of ancient Egyptian life.
A: The Mummies Room contains mummies of some pharaohs of the 18 to 20th Dynasty found in Thebes. The first group was found in Deir el Bahari cachette and these consist of the mummies of: Seqenenre, Ahmose I, Amenhotep I, Tuthmosis I, Tuthmosis II, Tuthmosis III, Seti I, Ramses II, Ramses III. The other group was found in the tomb of Amenhotep II, consisting of the mummies of: Amenhotep II, Tuthmosis IV, Amenhotep III, Merenptah, Seti II, Siptah, Ramses IV, Ramses V, Ramses VI, (and three women and a child.)
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A: Visitors should be aware that, on any one visit to Egypt, one will not be allowed to go inside all of the Giza Pyramids. Though they may all be easily seen, at any one time, the internal structure of one of the three major pyramids at Giza will be closed to the public for preservation. Furthermore, when it is open, the number of people that can enter the Great Pyramid of Khufu, will be limited to 100 visitors in the morning (starting at 8:00 am) and an additional 100 in the afternoon (starting at 1:00 pm). Also one should realize that climbing about inside of the pyramids can be difficult for some. Many of them are not exactly visitor friendly.
A: At Moustafa Egypt Tours, we pride ourselves with a Continuous Improvement Program:
1- Prior to each tour we conduct a pre-tour meeting with the tour guide to explain the agreed upon schedule.
2- Our tour guides try, to the best of their ability, to fulfill all the elements of the tour in the time available.
3- We conduct after-tour meetings where we discuss problems experienced from recent tours, and address complaints from our valued clients.
4- The objective is to continue to improve our performance and try to anticipate problems before they occur.
5- We welcome your positive, as well as your negative comments.
A: Internet access is widespread in Egypt at hotels as well as Internet café’s.
A: Tour Guides:
Clients who feel that our tour guides provided good service are encouraged to offer a gratuity. Since all of our staff is encouraged to "go the extra mile," they are permitted to accept cash gratuities entirely at the discretion of our guests who wish to acknowledge particular staff members for exceptional or outstanding service.
A: Restaurants:
At restaurants, staff personnel provide service on an individual basis to guests. It is customary that those guests acknowledge good service from these staff members with appropriate gratuities. It is common in Egypt, that a service charge is added to the final bill. However, an additional 5% is usually a common occurrence, especially when service is exceptional.
A: Drivers:
It is also customary to offer a gratuity to bus and van drivers for their service, especially when they have performed at a high level of safety and courtesy.
A: At Moustafa Egypt Tours we pride ourselves in being able to provide security for your valuables while in the van or bus.
A: Yes. The electric current in Cairo is 220 volts AC. However, some hair dryers, electric rollers and electric razors may require a converter.
A: Clients are not allowed to bring on board the van or bus any firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind.
A: Yes. Our lunch and dinner buffets offer many vegetarian dishes for your choice. It is preferable to inform us of your request for vegetarian meals prior to your arrival.
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Moustafa Egypt Tours All rights reserved.
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